Designed to help you master the art of navigating challenging conversations with confidence, this course provides practical strategies to foster constructive dialogue, strengthen relationships, and transform conflicts into opportunities for growth.
Participants will learn strategies for effective communication, conflict resolution, and emotional intelligence, focusing on understanding diverse perspectives and fostering a culture of respect. The course includes practical exercises such as role-playing, case studies, and reflective activities to help faculty handle difficult situations with greater ease.
By mastering these techniques, faculty can improve their well-being, strengthen collegial relationships, and enhance the overall culture of their departments. This video course provides the tools needed to overcome the instinct to avoid or escalate conflicts, empowering faculty to approach challenging conversations with professionalism and confidence, ultimately contributing to their academic success and reputation.
This online, asynchronous, self-paced course takes approximately 3 hours to complete.
- Module 1: Essentials of Turning Tough Conversations into Growth Opportunities provides an overview of the course framework, introduces key concepts for handling challenging dialogues, and outlines four critical precautions.
- Module 2: Effective Strategies for Turning Tough Conversations into Growth Opportunities focuses on how to prepare for, conduct, and follow up on difficult conversations. It includes practical examples that address real-life situations and explores innovative technologies—including AI tools—that can enhance your approach.
- Module 3: Enhances the integration of the strategies and technologies covered in the course by examining two additional case studies frequently encountered by higher education faculty.
Participants will receive a certificate of completion to recognize their achievement. To qualify, please ensure that you have met all course requirements.
Course Notice: Non-credit courses and Continuing Education Units (CEUs) do not post to the JHU transcripts and do not count towards academic credit. If you are looking for academic programs, visit our academic catalogue.